A career in a call center in Montreal ...

You are familiar with the Web? Communicating with people always pleases you? You are also looking for a rewarding career?

Join the Synergie-Contact team, the contact center that humanizes the Web!

At Synergie-Contact, we actively promote talent and fairness. Individual differences are, in our view, what make us all richer collectively. We always favour dynamism at work, personal growth and autonomy and we reward effort, commitment and success.

Be part of the growth and success of our company! By joining the Synergie-Contact team, you will receive quality training and an opportunity to perfect your skills in the areas of information technology and customer service.

Positions available at Synergie-Contact:
E-Commerce Customer Support Representative
Outbound Contact Customer Support Representative
Inbound Contact Customer Support Representative
Project Manager
Team leader
Workforce Management Specialist
Training Specialist

E-Commerce Customer Support Representative
You report to the Team Leader and ensure a link with customers. You are responsible for responding and replying to customer requests received either by fax, mail or e-mail. You will also interact with clients by chatting and co-browsing. In short, you are responsible for replying to requests from e-commerce clients in accordance with established objectives and procedures.

Outbound contact Customer Support Representative
You report to the Team Leader and ensure a close link with target clientele. You will focus on telephone sales and must, during client projects, ensure the complete satisfaction of the partner-client once activities are underway.

Inbound contact Customer Support Representative
You report to the Team Leader and ensure a close link with target clientele. You must respond to customer calls by providing the highest quality of customer service. You must also, whenever possible, take the opportunity to promote and sell the products and services available.

Project Manager
You report to the General Manager Operations and you are responsible for the planning, co-ordination, implementation, smooth running and success of projects under his responsibility. You are the contact person for the partner-client. You confirm the client's objectives and requirements during the start-up of the project and continuously monitor its progress. You are responsible for establishing the work team and resources needed to launch and carry through the project to completion. You must manage the budget and deadline of projects under his responsibility.

Team leader
You report to the General Manager Operations and manage a team of Customer Support Representatives. You oversee the fulfillment of the objectives of each project (quantitative and qualitative) by motivating and mobilizing the team and guiding the Customer Support Representatives, while ensuring the application of the standards and procedures in effect.

Workforce management Specialist
You report to the General Manager Operations and you are responsible for all client contact, staff planning and producing all Customer Support Representative work schedules, using state-of-the-art workforce management software. Staff planning will be carried out in an efficient manner that also maintains a balance between the needs of the company and those of the employees.

Training specialist
You report to the Director of Human Resources; you are responsible for the training program for Customer Support Representatives and staff members. You must ensure that training activities are efficient and provide employees with the knowledge they need to be productive, perform well and ensure top-quality customer relations and service.

Would you like to join our team? Do you have any questions?
Feel free to contact us now:
Recruitment@synergie-contact.com