Synergie-Contact has established a competitive technology infrastructure to assist enterprises with their CRM strategies, whatever the channel used by their customers: telephone, Internet, fax and, soon, video. This infrastructure was set up in accordance with the very highest standards of availability and reliability: security (biometric controls), equipment redundancy (including servers), generator (in case of power supply failure) and access, if needed, to several additional T1 links.

With its latest generation client-server environment, Synergie-Contact is able to centralize all information and make customer relations more personalized and human. Thus, the company's contact history (customer requests, responses given, etc.) appears on the Synergie-Contact Customer Support Representative's screen, allowing the communication to be managed properly.

The personalized and friendly contact, human dimension and thoroughness of the exchange are among the immediate advantages for the customer.

There are substantial benefits for the enterprise as well: fewer errors, enhanced service, and greatly reduced waiting and processing time of requests. This translates into an increase in the number of requests processed and thus greater cost-effectiveness, which directly benefits the business.

The services offered by the Synergie-Contact contact center cover a broad spectrum of personalized customer relations:

• Email management & email marketing
  
• Web call back
  
• On-line chat
  
• Co-browsing
  
• Inbound & outbound telephone calls and faxes

The Synergie-Contact platform integrates all the means of communication. It ensures better contact management and, consequently, significantly reduces the costs of customer acquisition and retention in most business operations where customer service would be involved:

• E-commerce support
  
• Direct marketing
  
• Sales assistance and order taking
  
• Help and technical service
  
• Surveying and data base management

Whether in our offices or within the customer's premises, Synergie-Contact's Customer Support Representatives are able to concentrate on the needs of the client, 24 hours a day, in a variety of languages… leaving businesses free to focus their attention and their investments on their principal activities!