ASP Mode
Synergie-Contact provides companies access to its technical and software infrastructure that enables them to operate in Application Service Provider (ASP) mode. Enterprises are thus able to benefit from all of the flexibility offered by the ASP model to gain access to the entire range of Synergie-Contact services, wherever their Customer Support Representatives may be located. Through a simple secure Internet access, employees of the company or of Synergie-Contact are thus able to access the contact center's platform and provide consistent service quality, almost as if the two were operating out of a single location.

Technology and Service Partnerships
Synergie-Contact offers to take charge of contact management-related infrastructures and operations as well as contingency plans in the event of emergency or disaster. Whether on a semi-permanent or permanent basis, Synergie-Contact can make the most of its infrastructures to assist enterprises. Growth crisis, restructuring of activities, relocation or fire, there are many situations that demand an enterprise be prepared to reorganize a portion of its activities in a matter of hours, sometimes even minutes. Synergie-Contact is equipped to handle large volumes of telephone and Internet inbound and outbound contacts in record time.

Interactive Voice Response and Voice Technology
Synergie-Contact provides enterprises access to the latest Interactive Voice Response tools and text to speech systems. The convergence of means of communication makes it possible today to enhance the cost-effectiveness of tools like the IVR and opens up a broad range of new applications offered by Synergie-Contact.

Consultation
Synergie-Contact enjoys a privileged partnership with Summum Technologies, a consulting firm in the client contact industry whose major customers include leaders in the telecommunications, broadcasting, finance and insurance, tourism, retail, health and pharmaceutical industries. The top executives and senior advisors of both enterprises have acquired extensive experience in major corporations and multi-contact centers in North America, as well as in South America and elsewhere in the world. Synergie-Contact offers consulting, training and business assistance services that proposes access to these unique resources.