Customer contact center : Synergie-Contact has established a competitive technology infrastructure to assist enterprises with their CRM strategies, whatever the channel used by their customers: telephone, Internet, fax and, soon, video.
The top executives and senior advisors of both enterprises have acquired extensive experience in major corporations and costumer contact center in North America, as well as in South America and elsewhere in the world. Customer contact center : Synergie-Contact offers consulting, training and business assistance services that proposes access to these unique resources.
To humanize our customer contact center , whatever the communication channel used, by relying on integrated technology solutions for customer contact center. Telephone Contact Management Traditional call centers are giving way to the new generation in customer contact center and telephone contact management. Today, companies are turning to customer contact center that are able to compile data from an aggregation of several types of communication channels and extract strategic information.
To manage e-marketing data efficiently in this day and age means being able to measure in real time the results of strategic information campaigns and instantly gauge the pulse of the market with customer contact center.
The convergence of means of customer contact center makes it possible today to enhance the cost-effectiveness of tools like the IVR and opens up a broad range of new applications offered by customer contact center : Synergie-Contact.
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